How it works

With this release, Ava operates as a fully autonomous agent. Ask "How well are we managing diabetes?" and it doesn't pull a spend report. It builds an analysis plan, excludes pediatric members, segments by GLP-1 utilization, factors in cardiovascular costs, and checks preventive care compliance. It coordinates specialized sub-agents, validates its own results, and delivers a finished report.

Ava is built on the Avante agentic platform, with rich context layers based on your benefits philosophy and plan design. It thinks and acts like a benefits analyst who knows your benefits, understands your context, and can generate analyst-grade reports in minutes. It’s the difference between surfacing information and giving you insights that help you truly manage costs and improve outcomes. 

”I ran reports for an upcoming presentation and Ava gave me everything I was looking for," said Dene Sparrman, Global Head of Benefits at Zscaler. "It's amazing to see how it thinks through the analysis on its own. It's incredibly powerful to have that level of insight at your fingertips.”

Here is Rohan showing what this looks like in practice:

This is what it looks like to have an AI operating at the data layer, not just the application layer, with an autonomous benefits agent built to give you strategic insight, exactly when you need it.