Meet Ava. AI intelligence for 
benefits teams.

Ava gives HR and benefits leaders real-time intelligence across the full scope of their benefits program. That includes cost analysis and trend identification across medical, pharmacy, dental, and vision claims; vendor and point solution performance tracking; utilization patterns by plan, population, and program; benefits program ROI; and employee sentiment and engagement data drawn from Carly’s interactions.

Ava is designed for the questions that benefits leaders actually need to answer: Where are our biggest cost drivers? How well are we managing chronic conditions like diabetes? Which vendors are delivering on their contractual commitments? Are employees using the programs we are investing in? What should we change at renewal? Ava can also generate outward-facing deliverables like quarterly leadership reports and business reviews, so the intelligence it surfaces translates directly into the materials your team already needs to produce.

Ava is not a static dashboard. Ask a high-level question, and Ava builds an analysis plan, coordinates across specialized sub-agents, and validates its own work. It understands the questions behind your question to deliver deeper, more comprehensive, and more actionable insights. From there, you can immediately follow up to dig deeper into the data. For example, you might ask how a specific point solution is performing, follow up by asking Ava to compare utilization across employee populations, and then ask it to flag where the vendor is falling short of contractual guarantees. Each question builds on the last, the way you would naturally explore data with a skilled analyst on your team.

Traditional benefits analytics tools, like data warehouses and reporting platforms, are built to store and organize structured data: claims, enrollment, costs. They require technical expertise to query, deliver static reports on a fixed cadence, and often leave benefits leaders waiting days or weeks for answers. Consultant reports provide valuable strategic interpretation but are typically delivered on a periodic basis and reflect a point-in-time view of your data.

But there is a deeper limitation. Structured data only tells part of the story. Some of the most consequential information in your benefits program lives in documents that traditional analytics tools were never built to handle: SPDs, PBM contracts, vendor agreements, stop-loss policies, and TPA administrative agreements. These documents contain provisions, exceptions, and guarantees that directly affect what you are paying and what your employees are receiving, but they have historically sat outside the data pipeline.

Ava changes that. It can read and interpret your benefits documents the way a human expert would, then reconcile them against your actual claims and utilization data. That means Ava can surface gaps that would otherwise stay hidden: a PBM spread buried in a contract addendum, a vendor that is not hitting their contractually guaranteed utilization rates, or a claims adjudication pattern that contradicts the plan document.

Beyond that, Ava is conversational, unified, and continuous. Leaders ask questions in plain language and follow up in real time to dig deeper. Ava brings together claims, vendor performance, employee engagement, financial data, and document intelligence in a single platform. And it surfaces insights continuously rather than on a quarterly reporting cycle.

Ava does not replace your data infrastructure or your advisory relationships. It adds an intelligence layer that makes both more useful by making your data accessible, actionable, and always current.

Ava can connect to a wide range of benefits data sources, including both structured and unstructured information. On the structured side, that includes medical, pharmacy, dental, and vision claims feeds from carriers; point solution and vendor data (wellness programs, EAP, fertility, MSK, mental health); HRIS and employee demographic data; and financial and cost data related to your benefits program.

What sets Ava apart is its ability to also ingest and interpret unstructured documents: SPDs, plan guides, PBM contracts, vendor agreements, stop-loss policies, and TPA administrative agreements. These documents contain provisions, exceptions, and guarantees that are critical to understanding how your benefits program actually works, but they have traditionally lived outside the data pipeline. Ava turns them into live, queryable intelligence.

Ava can also ingest data from existing benefits data warehouses like Artemis or SpringBuk, so employers do not need to rebuild data pipelines they already have in place. Employers control what data they connect and when. Most start with Carly’s employee engagement data (which is available immediately) and core claims data, then expand into additional sources over time. The more data connected, the more comprehensive and actionable Ava’s intelligence becomes.

Both. Ava can answer specific questions on demand, but it also proactively surfaces insights and recommendations without being asked. As Ava analyzes your data, it identifies patterns, anomalies, and opportunities that may not be obvious from a single report or data pull.

For example, Ava might flag that utilization of a specific point solution has dropped significantly, that a particular population is driving outsized pharmacy costs, or that employees are consistently asking Carly about a benefit that is not well documented. These proactive insights help you stay ahead of emerging issues rather than discovering them at renewal or during a quarterly review.

The proactive intelligence deepens over time as more data sources are connected and as Carly generates more employee interaction data. The combination of structured claims data and unstructured employee conversation data is what gives Ava a perspective that traditional analytics tools cannot provide.

Every interaction employees have with Carly generates structured data about what people are asking, where they are confused, and what scenarios matter most to them. Ava turns those thousands of individual conversations into strategic intelligence.

For example, if a large number of employees ask Carly how to access mental health resources, that signals both high demand and potential friction in your current program. If employees are consistently confused about a specific plan provision, that points to a communication gap your team can address. If utilization questions spike around a particular vendor, that data can inform vendor performance reviews and renewal decisions.

This is the closed-loop advantage of Avante’s dual-agent architecture. Carly captures real-time signals from employees at the moment they are engaging with their benefits. Ava aggregates and contextualizes that signal for you. The result is a direct line from employee experience to benefits strategy that does not exist when those functions are handled by separate, disconnected tools.

Yes. Ava provides the unified data visibility employers need to measure and optimize benefits ROI across multiple dimensions. That includes tracking cost trends over time, evaluating vendor and point solution performance against engagement and outcomes data as well as contractual guarantees, identifying underutilized programs, and understanding where benefits investments are (and are not) delivering value.

Because Ava unifies claims, financial, vendor, and employee engagement data in a single platform, you can connect dots that are difficult to see when data lives in separate systems. For example, Ava can help you understand not just what a point solution costs, but how many employees are actually using it, what impact it is having on related claims, and whether it is worth renewing. These are the kinds of questions that traditionally require weeks of manual analysis. Ava makes them answerable in minutes.