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Open enrollment is when benefits teams are the most stretched. Avante addresses this directly. Carly handles the surge in employee questions that comes with enrollment season, providing instant, accurate answers about plan options, cost comparisons, eligibility changes, and enrollment deadlines. Over 50% of employee interactions happen outside business hours, which means employees get help during evenings and weekends without your team being on call. Because Carly is grounded in your specific plan documents and enrollment materials, employees get the same high-quality answer they would see from your most experienced team member. The result is fewer tickets, fewer escalations, and a team that can focus on the strategic aspects of enrollment rather than fielding repetitive questions.

Yes. Carly is built to handle the real-world complexity that benefits teams deal with every day. That includes salary-tiered contribution rates, geography-based plan availability, smoker/non-smoker distinctions, reference-based pricing, multiple subsidiary structures with different plan options, and complex leave of absence matrices. Every response is grounded in your organization’s specific plan documents and policies, not generic benefits information. If your plans have nuances that most employees (or even some HR team members) struggle to navigate, that is exactly where Carly provides the most value. During implementation, Avante configures Carly for your specific plan structures and validates accuracy before launch.

Tracking utilization across 12 or more point solutions is one of the biggest operational pain points for benefits leaders. Ava unifies vendor and point solution data into a single platform, so you can see utilization, engagement, and outcomes across your entire portfolio without pulling reports from a dozen different systems. Ava can also ingest vendor contracts and evaluate performance against contractual commitments, surfacing gaps that would otherwise go unnoticed until renewal. For example, Ava might identify that a vendor is nowhere near hitting their guaranteed utilization rates, giving you leverage to renegotiate or reallocate that investment.

Renewal is where data quality matters most, and it is often where benefits leaders feel most underserved by their current tools. Ava provides the unified, real-time intelligence you need to walk into renewal conversations with a clear picture of your program. That includes claims trend analyses, vendor utilization against contractual guarantees, cost driver identification, and employee engagement patterns from Carly. Instead of spending weeks assembling data from multiple sources and waiting for static reports, you can ask Ava directly and get immediate, contextualized answers. Ava can also generate outward-facing deliverables like quarterly leadership reports, so the intelligence translates directly into the materials you need.

Yes. Carly supports 50+ languages out of the box, enabling employees to interact in the language they are most comfortable using without any additional configuration. Avante is also GDPR compliant, which means US-based multinational employers can extend benefits support to employees in the UK and EU. For organizations with manufacturing, warehouse, or international operations, this removes a major barrier to equitable benefits access.

Avante provides visibility into its own impact from day one. Through Ava, you can track employee engagement rates, question volume and topics, after-hours usage, escalation rates, and how patterns change over time. These metrics give you a clear picture of how employees are interacting with their benefits and where your team’s workload is shifting. As you connect more data sources, Ava’s measurement capabilities expand to include vendor utilization tracking, cost trend analysis, and program ROI. Most employers use these metrics to report impact to leadership and to inform decisions about where to invest next in their benefits program.