Embedded into your existing workflows

Avante integrates across two categories: the data sources that power its intelligence and the channels where employees access Carly.

On the data side, Avante ingests information from HRIS platforms, carrier data feeds (medical, pharmacy, dental, vision), benefits administration systems, point solution vendors, and existing data warehouses. Avante can also ingest and interpret unstructured documents like SPDs, PBM contracts, vendor agreements, and stop-loss policies, turning them into live, queryable intelligence alongside your structured data.

On the delivery side, Carly embeds directly into the tools employees already use: Slack, Microsoft Teams, Microsoft Outlook, ServiceNow, enterprise AI platforms, and a dedicated web experience. There is no separate app to download, no additional login, and no new workflow to learn.

Avante is built with MCP (Model Context Protocol) compliance, which means it can integrate natively with enterprise AI platforms like ChatGPT Enterprise, Microsoft Copilot, and other AI tools your organization may already be deploying. This allows employees to access Avante’s benefits intelligence from within the enterprise AI environment they are already using, rather than needing to context-switch to a separate tool.

For organizations building out a broader enterprise AI strategy, Avante functions as the benefits intelligence layer that plugs into your existing AI infrastructure. IT and AI teams get a standards-based integration rather than a proprietary connection to manage.

Avante has a formal partnership with ServiceNow. The integration allows Carly to operate within ServiceNow’s environment, so employees who submit benefits-related tickets or questions through ServiceNow receive immediate, accurate answers from Carly without leaving the platform. For HR and benefits teams, this means fewer tickets in the queue, faster resolution times, and less manual triage. Benefits-related inquiries that would typically require a human response can be resolved by Carly automatically, while questions outside Carly’s scope are routed to the appropriate team based on your organization’s existing escalation paths.

Very little. Avante is designed to minimize the IT lift required for implementation. The platform connects via standard APIs and supports SSO authentication (SAML-based, compatible with providers like Azure AD and PingID). IT teams typically need to complete a security review, configure SSO, and whitelist Avante’s endpoints. Avante’s implementation team handles the rest, including data ingestion, channel configuration, and testing. Most implementations are complete within 30 days.

Avante connects directly to carrier data feeds for medical, pharmacy, dental, and vision claims. The platform can ingest claims data via standard file formats or API connections, depending on the carrier and the employer’s existing data infrastructure. For employers who already have a data warehouse or TPA aggregating their claims data, Avante can ingest from that existing source rather than building new carrier connections from scratch. 

No. Avante is designed to complement your existing infrastructure, not replace it. Your ben admin, HRIS, carriers, and TPAs remain in place. Avante layers on top of those systems, unifying their data into a single platform and making it accessible through Carly (for employees) and Ava (for HR leaders).

Where Avante can consolidate is at the point solution level. Employers who are using separate tools for benefits decision support, employee communication, claims analytics, vendor performance reporting, benefits navigation, and data warehousing often find that Avante replaces several of those capabilities within a single platform. The result is fewer vendors to manage, better data continuity, and a more cohesive employee experience.

Yes. Carly can be embedded directly into your organization’s existing benefits portal, intranet, or HR hub as a white-labeled experience. This means employees encounter Carly within the environment they already associate with their benefits, rather than being directed to a separate destination. The embedded experience supports customization of branding and tone of voice, so it feels like a native part of your portal rather than a third-party add-on. This is especially relevant for organizations working with benefits consultants or administrators who maintain a branded portal experience for their clients.

Avante is SOC 2 Type II compliant, HIPAA compliant, and GDPR compliant. The platform supports SSO integration via SAML (compatible with Azure AD, PingID, and other enterprise identity providers). All data is encrypted in transit and at rest. Employee personal information is stored in encrypted, isolated database tables and is only accessible by the individual employee. Avante does not sell or share employee data, and employee data is never used to train Avante’s models. The platform undergoes annual penetration testing and has passed security reviews at companies across financial services, healthcare, and technology.