Support | Avante

Sales

Experience how Avante's AI agents guide employees and support HR teams with purpose-built benefits intelligence. See what makes our platform more accurate, trustworthy, and safe than generic AI solutions."

Partnerships

Partner with Avante to differentiate your practice and win competitive deals. Deliver AI-powered benefits intelligence that enhances employee experience while giving your clients the strategic insights they need for plan optimization and cost management.

General inquiries

Have a question or comment about Avante? Have a media inquiry? Reach out to our team for any general inquiries, information and insights about Avante. We're here to provide the information you need.

Trust center

At Avante, trust and security are at the heart of everything we do. We understand the trust our customers are extending when they give us their employees’ sensitive information, and we take the stewardship of that trust very seriously.

FAQs

Where can I review Avante’s security and compliance certifications?

Visit Avante’s Trust Center, accessible from this page or at trust.avante.ai. The Trust Center includes details on Avante’s SOC 2 Type II, HIPAA, and GDPR compliance, along with information on data encryption, SSO support, penetration testing, and how employee data is protected. If you have specific security questions related to a procurement or vendor review process, our team can provide additional documentation on request.

I’m an existing Avante customer. How do I get support?

How long does it typically take to get a response from Avante?

For sales inquiries, a member of the team will typically follow up within one business day to schedule a conversation. For existing customers, your dedicated customer success contact is your primary point of contact and response times are outlined in your service agreement. For general inquiries and media requests, Avante monitors the inbox and routes messages to the right person, usually within one to two business days.

How can we help?