See how benefits teams put Avante to work across their program

Avante gives HR and benefits teams a high-impact place to start with AI: purpose-built AI that takes on benefits work end to end, with results leadership will notice. Many organizations are under pressure from their CEO, board, or CIO to adopt AI, but the path from mandate to implementation is unclear. Benefits is one of your company's biggest investments and it touches every employee, so it's one of the areas where AI can deliver measurable results fast, and most customers are live in weeks.

Avante is not generic AI bolted onto documents. It adds a benefits layer to the enterprise AI you already run, and can sit behind Copilot, Gemini, Claude or ServiceNow through MCP and A2A. It's enterprise-grade (SOC 2 Type II, HIPAA, GDPR), evaluations check every answer, and guardrails keep it in bounds, which clears the security and governance bar that stalls many AI initiatives. Real Chemistry answered its CEO's AI mandate and reclaimed thousands of hours, and Zscaler made Avante the benchmark for its new AI governance model.

Avante absorbs the surge in benefits questions and complexity that comes with an acquisition or rapid growth, so your team can bring in new populations without adding benefits headcount. New employee populations arrive with different plans, carriers, and eligibility rules. Employees have urgent questions about what changes, what stays the same, and how to access their coverage during the transition, while benefits teams integrate new plan structures.

Avante addresses this on both sides. Carly can be configured with the benefits documentation for both legacy and incoming populations, providing employees with accurate, personalized answers during the transition without overwhelming your team. Ava shows what employees are asking as the change happens, so you can fix confusion early, replacing the traditional approach of running a months-long survey well after the transition is over. Real Chemistry absorbed acquisitions with no added benefits headcount, and Swoop absorbed 8x question volume after an acquisition. For organizations that go through M&A regularly, Avante becomes the consistent layer that scales across each new integration.

Avante gives every employee a benefits expert: instant, accurate answers from your whole program, any time, in 80+ languages. Most employees find benefits confusing, so they don't use what you're paying for. Traditional resources like static portals, PDF guides, and email inboxes do not meet employees where they are or when they need help, and 16 to 43% of questions arrive after hours.

Carly changes that dynamic. Employees can ask questions in plain language, get personalized answers grounded in their organization's specific plans, compare plans for their own situation, often at home with family (including a spouse's external coverage), get answers across every benefit involved in a life event, from leave to 401(k), and upload documents like an EOB for interpretation. Carly works in the tools employees already use: Slack, Teams, Outlook, ServiceNow, and enterprise AI platforms. A Real Chemistry new hire went from "What is a PPO?" to the right plan in one session. Carly answers from the whole program so employees know what's available, and employees choose.

Avante helps you find what isn't working in your benefits program and fix it, with answers from your own data that you couldn't get before. Benefits strategy decisions (plan design, vendor selection, program investment) have historically been made with incomplete data: periodic reports, siloed claims snapshots, and anecdotal feedback from HR.

With Ava, you can prepare for renewal by checking vendor contracts and performance guarantees against actual claims, so you negotiate with evidence. You can see which point solutions employees aren't finding or using and send targeted outreach; answer leadership cost questions, like the impact of GLP-1s, from your own data in minutes; test a plan change or new benefit against your own claims and employee questions before you commit; and find conflicting or outdated plan documents, so employees get answers from what's current. Samsung reconciles vendor contracts and reports against actual claims, and Zscaler answered its GLP-1 cost question instantly.

Because Carly's employee questions feed Ava's analysis, strategy decisions reflect both the financial data and what employees actually experience, rather than one without the other.

Avante lets benefits teams hand off real benefits work, so a lean team can support more employees, programs and complexity without adding headcount. Carly handles the volume of repetitive employee questions that consume your team's time, from coverage details and plan comparisons to LOA policies and enrollment deadlines, and drafts replies to employee emails for your team to review and send.

In Ava Workbench, reports, analyses and employee communications that took weeks come together in minutes. With Ava Agents (beta), recurring work like employee trend reports and vendor reviews runs on a schedule, and Ava flags what needs you. Real Chemistry reclaimed thousands of hours and absorbed acquisitions with no added benefits headcount. Avante customers report a 40% reduction in benefits-related HR workload and 3x lower HR ticket volume, and the platform's ability to handle questions 24/7 in 80+ languages means your team is no longer the bottleneck for employee support.

Avante helps you see what's confusing employees in the first days of open enrollment and send targeted communications in time to help, while Carly handles the surge in questions. Employees have urgent questions about plan changes, cost comparisons, eligibility and deadlines, as well as their unique scenario and needs, and the volume of inquiries can overwhelm even well-staffed teams. Carly answers instantly from your organization's enrollment materials and plan documents, around the clock and in 80+ languages, including when employees compare plans at home with family.

Because Carly is handling the volume, your team can focus on the strategic aspects of enrollment rather than fielding the same questions repeatedly. Meanwhile, Ava provides real-time visibility into enrollment patterns: what employees are asking about, where confusion exists, and how engagement is trending. This means you can identify and address communication gaps during enrollment, not weeks after it closes. Real Chemistry's inbox stopped flooding at open enrollment.

Avante reduces HR inbox and ticket volume by answering benefits questions where employees ask them, and drafting replies to the rest for your team to review and send. Benefits-related questions are one of the largest drivers of HR inbox and ticketing volume. Employees email HR with questions about coverage, submit ServiceNow tickets about claims, and call the benefits help desk for plan comparisons. Each of these interactions requires a human to read, interpret, research, and respond, often with a multi-day turnaround.

Carly intercepts these questions at the source. Because it works directly in Slack, Teams, and other tools employees already use, employees get an immediate, accurate answer before they ever reach your inbox. For employee emails and ServiceNow tickets, Carly drafts replies your team reviews and sends; nothing goes out without approval. Avante customers see 3x lower HR ticket volume, and Real Chemistry's inbox stopped flooding at open enrollment. The result is fewer tickets, faster resolution, and an HR team that spends time on complex, high-value work rather than answering the same coverage question for the fiftieth time.

You don't need to choose: Avante is one platform, and every use case builds on the same model of your program. Most employers start with the use case that addresses their most immediate pain point (often open enrollment support or HR inbox volume) and expand from there, across three themes: find what isn't working and fix it, give every employee a benefits expert, and hand off real benefits work.

Because Carly and Ava share one platform, what employees ask shapes what your team improves, and what your team learns shapes what Carly tells employees. The more you use Avante, the better it knows your program, and the more value compounds across every use case.