Real Chemistry transformed benefits with AI
Overview
Real Chemistry, a global health innovation company with more than 2,000 employees, leverages real-world data, AI, and human insight to advance healthcare outcomes. The organization is equally committed to delivering a world-class employee experience and optimizing its benefits programs by applying the latest innovations in AI.
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Company Size
2,000+ Employees
Industry
Marketing, Analytics
Industry
United States
1,700+
benefits questions answered instantly
1,400+
hours reclaimed for strategic initiatives
45%
usage outside of business hours
Repetitive, time-consuming inquiries
The Benefits team consistently provided clear and accurate responses to employee questions. But as the workforce grew, maintaining accuracy, efficiency, and speed became increasingly difficult.
Repetitive inquiries consumed valuable time, pulling the team away from higher-impact, strategic initiatives. At the same time, there was no scalable way to measure program comprehension or effectiveness.
AI-powered support & real-time insights
- Real Chemistry deployed Carly, Avante’s conversational AI, to give employees 24/7 access to reliable, personalized benefits guidance.
- Avante surfaces previously hidden insights into which benefits are most in demand and how well they are understood.
- Real Chemistry now uses these insights to refine communications, deepen comprehension, and drive more informed strategic planning.
Faster answers, freed capacity, stronger employee experience
1,700
benefits questions answered instantly
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1,400+
hours reclaimed for strategic initiatives
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45%
usage outside of business hours
Future-ready with AI-powered support system
By deploying Avante, Real Chemistry has transformed its benefits experience from static documentsand high-volume inquiries into a dynamic, AI-powered support system. Employees have 24/7 accessto instant, plain-language answers, with over 45% of inquiries made after business hours, enablingconfident and well-informed decisions anytime.
Over just a six-month period, Avante has eliminated thousands of repetitive Tier 1 questions, saving1,400 hours of organizational time for employees and the Benefits Team. This efficiency gain hasenabled a shift from reactive service to proactive strategy. AI-driven insights inform onboarding,strengthen benefits comprehension, and refine benefits communications in real time, ensuringemployees have clarity from day one and throughout the year.
This combination of convenience, clarity, and timely guidance has measurably increased employeeconfidence in choosing, understanding, and using their benefits effectively.
"Carly is our game-changer in revolutionizing the employee experience for employee benefits."
Benefits Manager
Major U.S. TPA
