Unmatched AI technology for benefits

Avante’s platform is built around two AI agents that serve different users but share the same underlying data. Carly is the employee-facing agent, providing personalized benefits guidance to employees through the channels they already use. Ava is the HR-facing agent, giving benefits and HR leaders real-time analytics, cost insights, and strategic intelligence.

What makes the dual-agent architecture powerful is the feedback loop between them. Every interaction employees have with Carly generates structured data about what people are asking, where they are confused, which benefits they are underutilizing, and what scenarios matter most to them. Ava surfaces those patterns for HR leaders, turning thousands of individual employee conversations into actionable intelligence about the benefits program as a whole. That intelligence then informs plan design, vendor selection, and communication strategy. And the loop closes in both directions: Ava also feeds strategic context back into Carly, enabling personalized nudges and suggestions that encourage employees to use the right benefits at the right time. Both agents continuously make the other smarter.

Avante connects to two categories of systems: the data sources that power its intelligence, and the channels where employees interact with Carly.

On the data side, Avante ingests information from HRIS platforms, carrier data feeds (medical, pharmacy, dental, vision), and point solution vendors to unify claims, utilization, and employee data. Employers control what data they include and when. Most start with benefits documents and core eligibility data to get Carly live. Employees can also share information while they are using Carly to get personalized guidance. For more comprehensive personalization such as Carly knowing eligibility based on an employee’s  location, employers can connect HRIS data, and then layer in claims, vendor, and point solution data over time as they expand into Ava’s analytics capabilities.

On the delivery side, Carly embeds directly into the tools employees already use: Slack, Microsoft Teams, Microsoft Outlook, ServiceNow, enterprise AI platforms, and a dedicated web experience. There is no separate app or login required. Employees get benefits guidance inside the workflow they are already in.

Avante connects via standard APIs and supports SSO for authentication. The platform is built on open integration standards, so connecting to new data sources or delivery channels is straightforward and does not require heavy IT involvement.

Avante supports 50+ languages out of the box, enabling employers with global or multilingual workforces to provide benefits guidance in the language each employee is most comfortable using. Employees can interact with Carly in their preferred language without any configuration or setup required.

Accuracy is foundational to how Avante is built. In benefits, there is zero tolerance for wrong answers, because incorrect information can lead to real financial or health consequences for an employee. Avante is built around a 0% hallucination tolerance standard, with 100% of questions evaluated against rigorous criteria for accuracy, groundedness, and helpfulness.

Carly does not generate answers from general knowledge. Every response is grounded in your organization’s specific benefits documentation, with 100% of sources cited and linked directly to the exact reference material. When Carly encounters a question it cannot answer with confidence, it acknowledges that, and  directs employees to the appropriate resources rather than guesses. The platform includes built-in guardrails, human oversight protocols, and continuous monitoring led by Avante’s co-founder and AI ethicist, Dr. Carly Eckert.

No. Avante is designed to work alongside your existing data infrastructure, not replace it. Many large employers already have a benefits data warehouse (such as Artemis, SpringBuk, or similar platforms), and Avante complements those investments by adding an intelligence layer on top.

Where traditional data warehouses store and organize your data, Avante makes it conversational and actionable. Instead of building queries, pulling reports, or waiting for someone with the right technical skills to extract an answer, HR leaders can ask Ava questions in plain language and get immediate, contextualized insights. Avante can ingest data from your existing warehouse, from carriers directly, or both. The goal is to meet you where your data already lives and make it easier to use.

In many cases, yes. Employers today often have separate tools for benefits decision support, employee communication, claims analytics, vendor performance reporting, benefits navigation, and data warehousing. That fragmentation creates data silos, duplicative costs, and a disjointed employee experience.

Avante consolidates several of those capabilities into a single platform. Carly handles employee-facing benefits guidance, decision support, and engagement. Ava provides the analytics, reporting, and strategic intelligence. Because both agents share the same data layer, employers get a unified view instead of stitching together insights from multiple disconnected tools. The result is fewer vendors to manage, lower total cost, and better data continuity across the benefits function. That said, Avante integrates with (rather than replaces) your core infrastructure like ben admin, HRIS, and carriers.

Avante is a single platform with pricing based on your employee population and the capabilities you deploy. 

Avante does not charge per-query or per-interaction, so there is no disincentive for employees to use the platform. Pricing is designed to deliver clear ROI relative to the cost of manual benefits administration and analysis, the tools Avante can consolidate, and the savings from better-informed benefits decisions and benefits plan optimization. For a specific quote based on your organization’s size and needs, reach out to our team.